Privacy Policy

Last updated: 28 September 2026

EJ Haven respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit www.ejhaven.com, contact us or enquire about an apartment.

1. Information We Collect

We may collect information that you voluntarily provide through our contact form, WhatsApp, email, telephone or a booking platform. This may include:

• Your name, email address and telephone number.
• Arrival and departure dates, number of guests and apartment preferences.
• Messages, special requests and other information related to your stay.
• Booking and transaction details supplied by you or a third-party booking provider.

When you use our website, limited technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited and cookie data.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and confirm availability.
• Manage reservations, payments, check-in and guest support.
• Communicate important information about your stay.
• Maintain the safety, security and operation of our apartments and website.
• Improve our services and website experience.
• Meet applicable legal, accounting and record-keeping obligations.

We do not sell or rent your personal information.

3. Bookings and Payments

Bookings or payments may be completed through third-party services such as Airbnb, WhatsApp or a payment provider. These services process information according to their own privacy policies and security practices. EJ Haven does not control how a third-party platform handles information that you provide directly to it.

4. Cookies and Website Analytics

Our website may use essential cookies to function correctly and may use analytics tools to understand general website activity. Cookies are small files stored on your device. You may limit or disable cookies through your browser settings, although some website features may not work as intended.

5. Sharing Your Information

We may share information only when reasonably necessary with trusted service providers that help us operate the website, communicate with guests, process bookings or payments, or provide accommodation services. We may also disclose information where required by law, to protect our legal rights or to address safety and security concerns.

6. Data Retention

We retain personal information only for as long as needed to manage your enquiry or stay, maintain appropriate business records, resolve disputes and comply with legal obligations. Information that is no longer required will be deleted or securely disposed of where reasonably possible.

7. Data Security

We use reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse or disclosure. However, no website, email service or internet transmission can be guaranteed to be completely secure.

8. Your Choices and Rights

You may contact us to request access to, correction of or deletion of personal information that we hold about you, subject to any legal or operational reason that requires us to retain it. You may also ask us to stop using your information for non-essential communications.

9. Third-Party Links

Our website may link to Airbnb, WhatsApp, social media platforms, maps or other external websites. EJ Haven is not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information.

10. Children’s Privacy

Our website and booking services are intended for adults arranging accommodation. We do not knowingly collect personal information directly from children without the involvement of a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy when our services, website or legal responsibilities change. The latest version will be posted on this page with its updated date.

12. Contact Us

For privacy questions or requests, contact EJ Haven:

Email: ejhaventt@gmail.com
WhatsApp/Telephone: +1 868 337 7359
Location: Cameron, Paramin, Trinidad and Tobago